AI chatbot development services for small businesses.
AI chatbot development services for small businesses: chatbots and assistants that answer from your own content and hand off to a person when they should. It’s part of our AI automation service, built for startups and small businesses that get the same questions every day.
What a custom AI chatbot does
A custom AI chatbot is trained on your website, help docs, product information and policies, not on guesswork. It answers in your brand’s voice, knows what it doesn’t know, and passes the conversation to your team when it should.
What our chatbots can handle
Customer questions
Opening hours, services, delivery, returns and policies, answered from your published information.
Lead capture and qualification
Ask the right questions, collect contact details and send qualified leads to your CRM.
Bookings
Offer times and book calls or appointments through your calendar or booking tool.
Internal assistants
A private assistant that answers your team’s questions from your own documents.
Human handoff
Hand the conversation to a person by email, chat or your help desk (Zendesk, Freshdesk, Intercom and Gorgias, or whatever you use), with the full context.
A custom AI chatbot for your website and channels
We add the chatbot to your website, and to other channels where your customers are. It’s designed to match your site, with conversation flows planned like any other part of the user experience. See UI/UX design.
Guardrails
- Answers only from the content you approve
- Clear handoff when a question is out of scope
- Conversation logs you can review
- We don’t use your data to train AI models, and we only share what the project needs. See our privacy policy.
What’s included
- Discovery: questions, goals and channels
- Knowledge set-up from your content
- Conversation design and tone of voice
- Chatbot build and website install
- CRM, calendar or help desk integration
- Testing on real questions before launch
- Handoff rules and guardrails
- Training for your team, plus a review after launch
Trained on your content, with a human behind it
The bot answers from your own pages and hands over to your team when it is not sure.
How a chatbot project runs
- 01Brief
What it should answer, where it lives, and who it hands off to. You get a quote. We reply within 24 hours.
- 02Content and flows
We gather your content and design the conversations.
- 03Build and test
We build the chatbot and test it against real questions from your inbox.
- 04Launch
We install it on your site and connect your tools.
- 05Improve
We review the conversations and close the gaps.
Timeline: smaller projects take a week or two at most. Everything else depends on project scope, and we confirm the timeline in your quote.
Tech stack
- AI models: Claude, ChatGPT, Gemini, Grok and others
- Integrations: CRMs (HubSpot, Salesforce, Zoho, Pipedrive and more), help desks (Zendesk, Freshdesk, Intercom, Gorgias) and calendar
Questions, answered
It depends on the content it learns from, the channels and the integrations. Send the brief and you’ll get a quote before work starts.
We limit it to the content you approve, test it on real questions, and set clear handoff rules for anything out of scope. You can review every conversation.
We don’t use your data to train AI models, and we only share what the project needs. See our privacy policy.
If your team answers the same questions every day, yes. It handles the routine questions any time of day and passes the rest to you.
Yes. It can collect details, qualify leads and send them to your CRM or calendar.
Let’s talk
Tell us the questions your team answers every day.
OR EMAIL US · hello@thecodra.com